We guarantee to refund any item you are not completely happy with when you return it to us in its original condition within 14 days of receipt (ONLINE ORDERS ONLY). We will refund by original method of payment (less any incurred fees). This does not apply to products specially ordered, embroidered or altered by our alterations service, unless there is a fault with the embroidery or the alteration undertaken.
If a delivery is returned to us, due to the customer providing incorrect delivery details, are absent or if customer negligence is found we will attempt to contact the customer by telephone or by email. If the order is to be re-delivered we will recharge the full postage cost to the customer.
Returns by Post
Goods purchased can be returned within 14 days of delivery. Prior to returning the item you must contact us to obtain a returns number this can be done by either telephone or by emailing us at firstname.lastname@example.org.
We will require the following details: - Order number, Item being returned, Reason for the return, Exchange or if a refund is required.
Please return the item/items within seven working days with the returns number being advised otherwise we will cancel the return.
Once you have received the returns number together with a returns form which we will supply via email, please complete the form and return your item to us, the item must be in its original packaging and unused. Please return any goods by recorded or registered post, as we cannot be held responsible for items lost in the post. /Always include your name and address and the returns number in the parcel, as this will help us identify where it originates from.
Note: Unfortunately returns via post cannot be accepted without a valid returns number.
Refund of Delivery Charge
If in the event that we have made a mistake on an item that we have sent to you or it is damaged, or of unsatisfactory quality or unfit for purpose, we will refund the delivery charge/s you have paid to receive the item. If you have had other items delivered on the same delivery and keep these then the delivery charge will not be refunded.