TERMS & CONDITIONS

Please read the terms and conditions carefully before placing an order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please see our privacy statement regarding personal information provided by you.

Please telephone us with any queries before placing an order.

These terms may change from time to time without notice to you. / Changes will apply to any future orders received. / Once your order is confirmed, we will not be able to make any changes.

PLEASE NOTE THESE TERMS & CONDITIONS APPLY TO WEBSITE PURCAHSES ONLY. Our Terms & Conditions for in store purchases are clealry displayed in store at the till.

1. Company Details

Our name is The Little Sprogs Company Limited

Our registered company address is The Little Sprogs Company Limited, 69 Campbell Avenue, Ilford, Essex, IG6 1EB, England.

We are registered with Companies House. Our company registration number is 07390446.

2. Definitions

"We", "us", "our", "company" and similar terms refer to The Little Sprogs Company.

"You", "your", "customer" and similar terms refer to the customer who is purchasing Goods from The Little Sprogs Company.

"Goods" and "items" refers to any products currently or previously offered for sale on The Little Sprogs Company website.

"Order", "ordered" and similar terms refer to the process by the customer of selecting goods and making the necessary payment to The Little Sprogs Company.

"Website" refers to The Little Sprogs Company website at www.littlesprogscompany.co.uk.

3. Title

Our agreement to supply the goods to you is made on the date we dispatch the goods to the address you supplied when you ordered the goods.

Title in the Goods shall pass to you on the date we dispatch the Goods to the address given when you ordered the Goods.

4. Product Photos and Colour Swatches

The product photos and colour swatches are scanned from the manufacturers' catalogues, provided electronically by the manufacturers or taken in-house.

Because colours representation in photography, printing, scanning and computer monitors can vary, the colour swatches should be used for guidance only.

Some product styles may have been changed slightly since the publicity photos were taken, or may vary between different colours/finishes of the product. The photos should therefore be used as a general indication of the style and fit only.

If you wish to clarify any product details before ordering please contact us.

5. Prices

All prices on this website are quoted in UK Pounds and exclude postage and packaging.

Prices that are reduced for sales and promotions are only valid for the period specified in the promotion. If no period is specified we may alter or end the promotion and price reductions at any time.

We reserve the right to adjust prices, offers, products and product specifications on the website at any time before (but not after) we accept your order.

6. Payment Options

We accept cedit and debit card payments via Paypal or by cheque (UK only). If payment is made via cheque all funds must be cleared before dispatch of purchased items. All purchased items must be sent to the billing address only.

Make your cheque payable to "The Little Sprogs Company Ltd", write the order reference number on the back and post it to: The Little Sprogs Company Ltd, 16 Grover Walk, Corrinham, Essex, SS17 7LY.

Please allow 10 working days for cheque processing and clearance.

7. Delivery Destinations

We currently only accept orders for delivery within the UK. However, if your delivery address is outside the UK, please contact us at sales@littlesprogscompany.co.uk or by telephone on (+44) 07803002325 to discuss your requirements. Delivery to addresses outside the UK may incur additional delivery costs

8. Postage and Packing

UK only Royal Mail delivery costs are determined by weight (in grammes) and will change automatically as you place items in the basket:
UK first class recorded, 0-50 - £1.50
UK first class recorded, 51-250 - £2.99
UK first class recorded, 251-500 - £3.50
UK first class recorded, 501-750 - £3.99
UK first class recorded, 751-1000 - £4.50
UK first class recorded, 1001-2000 - £5.50
UK first class recorded, 2001-3000 - £7.50
UK first class recorded, 3001-4000 - £10.00

These are subject to change and costs for packages over 4000 grammes to be advised by email.

Signature required with all deliveries.

9. Delivery Methods

Most UK orders are sent by Royal Mail Recorded Delivery.

If we agree to deliver outside the UK, the carrier will be advised on dispatch of your order.

All deliveries must be signed for on receipt. We cannot accept instructions to leave packages without signatures.

You may receive your goods in several packages, which arrive on different days.

10. Delivery Times

Most UK orders should be delivered within one week.

However, we ask customers to allow up to three weeks for delivery in the event that any items are temporarily out of stock.

If we are unable to deliver within this period we will contact you straight away.

Items that require specific embroidery or customer requested alterations provided by our alteration service, may take longer. You will be contacted via email or telephone to advise.

You may receive separate packages, which arrive on different days. We will often send goods that are in stock straight away and send the outstanding goods as soon as we receive them from our suppliers.
Next day delivery is not currently available for online orders. This is subject to change.

We will send you an email when your goods are despatched.

11. Delivery Address

All purchased items must be delivered to the billing address only.

12. Returns Policy

We guarantee to refund any item you are not completely happy with when you return it to us in its original condition within 14 days of receipt. /We will refund by original method of payment. This does not apply to products specially ordered, embroidered or altered by our alterations service, unless there is a fault with the embroidery or the alteration undertaken.
If a delivery is returned to us, due to the customer providing incorrect delivery details, are absent or if customer negligence is found we will attempt to contact the customer by telephone or by email.

If the order is to be re-delivered we will recharge the full postage cost to the customer.

13. Returns by Post

Goods purchased can be returned within 14 days of delivery. Prior to returning the item you must contact us to obtain a returns number this can be done by either telephone or by emailing us at sales@littlesprogscompany.co.uk We will require the following details: - Order number / Item being returned / Reason for the return / Exchange or if a refund is required?
Please return the item/items within seven working days with the returns number being advised otherwise we will cancel the return.

Once you have received the returns number together with a returns form which we will supply via email, please complete the form and return your item to us the item must be in its original packaging and unused. /Please return any goods by recorded or registered post, as we cannot be held responsible for items lost in the post. Always include your name and address and the returns number in the parcel, as this will help us identify where it originates from.

14. Note

Unfortunately returns via post cannot be accepted without a valid returns number.

15. Refund of Delivery Charge

If in the event that we have made a mistake on an item that we have sent to you or it is damaged, or of unsatisfactory quality or unfit for purpose, we will refund the delivery charge/s you have paid to receive the item. If you have had other items delivered on the same delivery and keep these then the delivery charge will not be refunded.

Delivery Charge/s paid in error due to a failure by the Customer to the use the Free Delivery Code are non-refundable due to administration costs.

16. Statutory Rights

Your UK statutory rights are not affected by our returns policy.

17. Out of Stock

We carry large stocks of the items on this website. However due to the wide range of size and colour combinations some items may be temporarily out of stock.

In the unlikely event of any item being out of stock and not expected within three weeks, you will be notified by one of our customer service representatives, and given the option either to continue with the rest of your order, substitute the unavailable items with similar alternatives, or to cancel.
We will be happy to discuss your options when we contact you.

18. Receipts

You will receive an electronic receipt by email, which will include your order number. In case of any queries, please provide your name and order number.

19. Privacy Policy Statement

We are committed to maintaining your privacy. / Our privacy policy statement is given below. / If we make changes to this policy, we will notify any changes through our website or by our newsletters.

20. What information do we collect?

When a purchase is made on our site we will ask for your name, telephone number, e-mail address and home address. In addition to the above, we ask for all deliveries to be made to the billing address. We may obtain information about your usage of our website to help us develop and improve it further.

21. What will the Data be used for?

Your data will enable us, and our processors, to fulfil your order and to notify you about important changes.

We will also send you newsletters via email to inform you about our products, services, promotions and special offers. /If you do not wish to receive newsletters via email please contact us.
We comply with the standards, procedures and requirements laid down in the UK Data Protection Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.

22. Errors

We take great care to ensure the information and prices on this website are accurate and current. However, no matter how carefully we check it, errors do occasionally slip through. Any errors discovered will be corrected as soon as we become aware of them.

If you notice any errors or inconsistencies please let us know.

In the unlikely event that a website error affects your order, we will contact you before we process your order to discuss the matter. If you discover any errors after we have processed your order, you are of course welcome to cancel your order and return the goods.

23. Legal

The contents of this website are copyright © The Little Sprogs Company Ltd 2010-2011.

Products sold by The Little Sprogs Company Ltd may be subject to copyright, trademark, or other intellectual property rights in favour of third parties. The Little Sprogs Company acknowledges those rights.

The content of this website will be updated from time to time and changes will be made to the range of products available for purchase. Please note that your purchase of any product will be subject to availability of stock.

The laws of England and Wales will govern your use of this Web site.

If any provision of this document is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of this document and the remainder of the provision in question shall not be affected thereby.

In all cases our maximum liability to you is the full purchase price you paid for the goods.

Nothing in this document affects your statuary rights as a consumer